All pricing and shipping are quoted and charged in AUD – Australian Dollars only.

Orders will be shipped once payment is received.

Upsy Baby® uses Fastway Couriers and Australia Post for deliveries. Your order will be sent via Courier or Australia Post at our discretion. If you require your order to be sent via Australia Post please select the Express Postage option.

Regular Delivery

Flat Rate trackable delivery within Australia – $7.95

Express Delivery

Flat Rate trackable Express Post within Australia – $12.95

New Zealand

Flat Rate trackable Air Mail Postage – $24.95 (up to 1kg) – if your order is over 1kg we will contact you with a postage quote.

Flat Rate – Regular – Australia Only | Can take 1-12 Business Days and is Trackable.

Flat Rate – Express – Australia Only | Can take 1-12 Business Days and is Trackable.

Flat Rate – New Zealand – Air Mail | Postage Timeframe varies by location

 Local Pick Up

Is available from New Farm, QLD.  Pick up is by appointment only. Please contact us via email to schedule a time.

Courier Packages

Fastway Couriers can take 1-10 business days to arrive to you depending on your location.  If you haven’t received your order, we can track it for you.

Special Orders

Upsy Baby is happy to assist with taking Special Orders that are not currently on our website but we do require payment upfront before purchasing, no exceptions. Special orders will be confirmed with Suppliers or Manufacturers prior to taking your payment. With the exception of faulty items, Special Ordered products are not refundable. In the event that your order cannot be filled even after confirmation and payment, you will be fully refunded.

Flat Rate Shipping

Upsy Baby® offers flat rate shipping of $7.95 per order.  Flat Rate shipping is limited to 2 pieces of detergent/bulky items due to the weight/size of these items.  Please contact us for a postage quote if you would like to order multiple quantities of these items.

Product Availability

As we list both stocked items and items that can be ordered in for you, you will be able to purchase as per normal through the Upsy Baby® website with no special procedures to follow – we’ll take care of it for you!  We do our utmost to supply products ordered but all products on our website are supplied subject to availability.

Ordering

Our website will allow you to order stock (in stock or otherwise) unless unavailable for purchase due to being sold out or temporarily unavailable for purchase from the Supplier.  Either way you can get us to automatically notify you when a product is back in stock via the product page.

Purchasing Greater Than Stock Levels

If you purchase a product that is greater than the stock available, no worries – it will just be ordered in for you!  We will notify you immediately and your order will be held aside until all stock is available for shipping unless you request otherwise.

However, in the event that goods displayed on our website may not be available, we will notify you immediately and we will ship the balance of your order that is available and issue you with a refund for that part of the order that cannot be supplied.

Out Of Stock

If the items you have ordered are out of stock, you will be notified within two days, and given an expected date of arrival or a full refund.

Time Frames

If you place an order with multiple Availability time frames, your order will be held aside until all stock is available for shipping.  In the event that an item is delayed, we will send out your remaining order.  Once receiving back-ordered stock, this will be forwarded to you at no additional cost.  All delivery timeframes are quoted on each product page and also depend on supplier availability.