Cancellations and Changes
If you’d like to cancel or change your order, please email us as soon as possible. We’ll do everything we can to accommodate your request.
But please bear in mind that we cannot cancel or change an order once it has been processed and despatched.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
Cancelling Ordered On Request Items
Unfortunately Ordered On Request items cannot be cancelled. Sorry, No exceptions as we are ordering items in especially for you.
Changing Ordered On Request Items
Changing an Ordered On Request item/s can only be accepted if you are only changing something simple like size or colour.
You must call or email us as soon as possible as we may be able to change it provided the Supplier/Manufacturer has not already processed or despatched you order. Changing the item for something different is classed as a cancellation and will not be accepted.